Kindply
Privacy Policy
Kindply (“Kindply,” “we,” “us”) provides software that helps local businesses draft and manage replies to Google reviews. This policy explains what we collect, how we use it, and your choices. Contact: [email protected]. Business address: Kindply, 142 Joralemon Street, 6th Floor, Brooklyn, NY 11201.
1. Information we collect
- Account & waitlist data: email, business name, optional Google Maps link, billing details processed by Stripe.
- Review content you paste: review text, star rating, business type, tone preferences, and optional sign-off used to generate drafts.
- Google user data (when you connect Google): with your authorization via OAuth and the
https://www.googleapis.com/auth/business.managescope, we may access Google Business Profile listing identifiers, review content, reviewer display names as provided by Google, and reply status so we can draft and (with your settings) post or hold replies. - Technical data: IP address, browser type, and basic request logs for security, rate limiting, and abuse prevention.
2. How we use information
- Provide, secure, and improve the Kindply service.
- Generate review reply drafts and, when enabled and authorized, post or queue replies on Google Business Profile.
- Communicate about your account, founding access, and service changes.
- Prevent fraud, enforce rate limits, and comply with law.
We do not sell personal data. We do not use Google user data for advertising, credit decisions, or unrelated AI model training sold to third parties.
3. Google API Services User Data Policy — Limited Use
Kindply’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:
- Google user data is used only to provide or improve user-facing features that are prominent in the Kindply interface (review monitoring and replies).
- We do not transfer Google user data to third parties except as necessary to provide/improve those features (e.g., infrastructure subprocessors), to comply with law, or as part of a merger/acquisition with notice.
- We do not use Google user data for serving advertisements.
- We do not sell, rent, or license Google user data.
- Human reading of Google user data is limited to security, compliance, abuse investigation, or when you give explicit consent / support access, consistent with Limited Use.
4. AI processing
Review text and related fields you submit (including Google review content you authorize us to fetch) may be sent to our AI inference provider—currently Cloudflare Workers AI, with an optional fallback provider if configured—solely to generate reply drafts for you. Providers process this content only to return a draft; we do not authorize use of Google user data to train general AI/ML models. Do not paste sensitive health information beyond what already appears in a public review.
5. Sharing
We share data with subprocessors that help us run Kindply (hosting, database, email, payments, AI inference), under contractual confidentiality and security obligations. Stripe processes payments; we do not store full card numbers. Google receives reply content you approve or configure for auto-post.
6. Retention & deletion
We retain account and waitlist data while your relationship with Kindply is active and for a reasonable period afterward for legal, tax, and security purposes. Google-connected tokens and cached review data are retained only as needed to operate the connected features.
Deletion on request: email [email protected] from your account email with subject “Delete my data.” We will delete or anonymize personal data and revoke Google OAuth tokens within a reasonable period (typically 30 days), except data we must keep by law. You may also revoke Kindply’s access in your Google Account permissions at any time.
7. Security
We use HTTPS, access controls, and server-side storage of API keys and OAuth tokens. No method of transmission or storage is 100% secure.
8. Children
Kindply is for businesses and is not directed to children under 13. We do not knowingly collect data from children.
9. Changes
We may update this policy. We will post the new date above and, for material changes, provide additional notice when appropriate.
10. Contact
Kindply
142 Joralemon Street, 6th Floor
Brooklyn, NY 11201
[email protected]