Examples library
Google review reply examples
Hand-written draft examples for local service businesses. Labeled “Draft example” — not testimonials. Copy the pattern, or paste your own reviews into Kindply’s free Reply Audit.
Live price: $19/mo founding · $24/mo standard per location · card-required 7-day trial. Auto-posting coming soon, pending Google approval.
For healthcare businesses, complaint reviews are flagged for you to answer personally, to protect patient privacy. Med spa samples only acknowledge operational topics (wait time, staff, cleanliness, parking) — never treatments or conditions.
HVAC
Full hvac page
Draft example
★★★★★
“Technician showed up on time, fixed our AC the same day, and left the place spotless. Highly recommend.”
Reply from Apex Air & Heat
Thank you so much for the kind words. We’re glad we could get your AC sorted the same day and leave everything tidy. It means a lot that you took the time to share this — the whole team at Apex Air & Heat appreciates you.
Draft example
★★☆☆☆
“Quoted one price on the phone, then the bill was higher after the visit. Nobody explained the extra parts.”
Reply from Apex Air & Heat
We’re sorry the final bill didn’t match what you expected and that the extra parts weren’t explained clearly. Please call or message us directly with your job details so we can review the invoice with you offline. — Apex Air & Heat
Plumbing
Full plumbing page
Draft example
★★★★★
“Came out same evening for a burst pipe, stopped the leak fast, and cleaned up after. Fair price.”
Reply from Riverdale Plumbing Co.
Thank you for trusting us with the emergency. We’re glad we could stop the leak the same evening and leave things clean. We appreciate you mentioning the fair price — thank you from everyone at Riverdale Plumbing Co.
Draft example
★★★☆☆
“Fixed the clog, but arrived almost two hours late and didn’t text ahead.”
Reply from Riverdale Plumbing Co.
Thank you for the honest feedback. We’re glad the clog is fixed, and we’re sorry about the late arrival without a heads-up. Please reach out to us directly if you’d like us to follow up. — Riverdale Plumbing Co.
Salons
Full salons page
Draft example
★★★★★
“Best balayage I’ve had in years. Stylist listened carefully and the color looks natural.”
Reply from Lumen Hair Studio
Thank you so much — we’re thrilled the balayage feels natural and that your stylist took the time to listen. It means a lot that you shared this. See you next time at Lumen Hair Studio.
Draft example
★★☆☆☆
“Sat in the waiting area 40 minutes past my appointment with no update.”
Reply from Lumen Hair Studio
We’re sorry you waited past your appointment without an update — that’s on us. Please message or call us directly so we can make this right. — Lumen Hair Studio
Med spas
Full med spas page
Draft example
★★★★★
“Front desk was welcoming, the suite was spotless, and they ran on time. Will be back.”
Reply from Northbridge Med Spa
Thank you for sharing your experience with Northbridge Med Spa. We’re glad the front desk felt welcoming and that your visit ran on time. We appreciate you.
Draft example
★★☆☆☆
“Waited over 30 minutes past my appointment and no one checked in with me.”
Reply from Northbridge Med Spa
We’re sorry about the wait and that no one checked in with you. Please contact us directly if you would like to follow up privately. — Northbridge Med Spa
Auto repair
Full auto repair page
Draft example
★★★★★
“Explained the brake work clearly, finished same day, and the car feels great. Honest shop.”
Reply from Harbor Auto Care
Thank you for trusting Harbor Auto Care with your brakes. We’re glad we could finish same day and that the explanation was clear. We appreciate you calling us an honest shop.
Draft example
★★☆☆☆
“Car was ready two days later than quoted and nobody called about the delay.”
Reply from Harbor Auto Care
We’re sorry the car was ready later than quoted and that we didn’t call about the delay. Please contact us directly with your RO number so we can follow up offline. — Harbor Auto Care
Landscaping
Full landscaping page
Draft example
★★★★★
“Weekly mowing is consistent, edges look sharp, and the crew is always respectful of our garden beds.”
Reply from Greenlane Landscapes
Thank you for the kind words. We’re glad the weekly mowing stays consistent and that the crew respects your garden beds. We appreciate you, from everyone at Greenlane Landscapes.
Draft example
★★★☆☆
“Cleanup looked good overall, but they left clippings on the driveway twice.”
Reply from Greenlane Landscapes
Thank you for the feedback. We’re glad the cleanup looked good overall, and we’re sorry about the clippings on the driveway. Please contact us directly so we can tighten that up. — Greenlane Landscapes
Restaurants
Full restaurants page
Draft example
★★★★★
“Pasta was perfect, server checked on us at the right times, and the patio felt welcoming.”
Reply from Olive & Vine
Thank you so much — we’re glad the pasta hit the spot and that your server timed things well. We’re happy the patio felt welcoming. Hope to see you again soon at Olive & Vine.
Draft example
★★☆☆☆
“Food was fine but we waited 45 minutes for a simple lunch order with no apology.”
Reply from Olive & Vine
We’re sorry about the long wait for your lunch order and that no one apologized at the table. Please contact us directly so we can follow up. — Olive & Vine
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